The rooftop pool and spacious rooms were absolute highlights! The bathroom was huge and luxurious, truly a standout experience for my family. We also appreciated the modern amenities like Chromecast. Enrique's thoughtful assistance made our stay even better.

Felt safe and secure, nothing too much trouble.

Diving into the hotel dining scene, I found true gems around the corner, like JINYA Ramen Bar and ChurchKey. After a long day exploring, nothing hit the spot quite like a hearty bowl of ramen! The vibe at Dovetail was on point too, with a staff that truly knew how to serve up a smile. The friendly concierge even helped me grab some Tylenol for a pesky headache!

Now, let’s keep it real. The breakfast situation was a total miss, with a bare-bones store in the lobby only serving coffee and muffins. Whoever answered the phone had a knack for rudeness, turning simple queries into a struggle. If this hotel thinks skimping on traditional amenities is cool, they need a reality check. Overall, it left a bit of a sour taste, especially traveling with kids.

Plus, the room was super clean upon arrival! I'd definitely come back.

I had a wonderful experience at Viceroy. The hotel beautifully marries urban style with luxury, creating an inviting atmosphere. The location was perfect for my work commitments and the staff were exceptionally friendly and attentive—providing assistance when needed without hesitation. The room was spacious and comfortable, contributing to a productive stay.

The breakfast service was underwhelming, lacking options and setup.

The staff exhibited exceptional service. the front desk team, especially Karen and Mike, were incredibly attentive and responsive, ensuring all our needs were met promptly. The spacious Queen Studio featured a stunning bathroom, enhancing our stay. A notable highlight was the warm welcome gift upon arrival, which made my brother and I feel truly special during our birthday celebration. However, a higher variety of dining options could improve the experience, and during peak times, wait times for service occasionally increased, which was slightly inconvenient. Overall, a vibrant atmosphere that keeps you coming back.

The staff was welcoming and attentive throughout my visit. The cleanliness of my room was impressive, providing a comfortable atmosphere that made it easy to relax.

The shower water pressure was a bit lower than expected.

would come again

The room was spacious with air conditioning, a private bathroom, and free toiletries. The fitness center had modern equipment, and sun loungers were available by the rooftop pool. Staff were friendly and accommodating. they even helped with local dining recommendations nearby. Dovetail had a modern vibe with excellent food and service.

I loved every moment of my stay! The rooftop pool was a dreamy escape with gorg views of the city—it was perfect for unwinding after a day of exploring. My spacious room had the comfiest king-sized bed, and the bathroom was a mini spa with plush towels and a fantastic walk-in shower. Plus, the location is a foodie paradise—so many amazing restaurants just steps away!

would recommend ❤️❤️

I truly enjoyed the beautiful decor throughout the hotel, with its stylish and inviting design. The common areas were easily accessible and offered comfortable seating for relaxation, making it an enjoyable place for guests of all ages.

Room temperature control could improve for better comfort.

Staying in the Mobility/Hearing Accessible King with Roll-in Shower room provided ample space and excellent accessibility features that made navigating so much easier. The rooftop pool offers a stellar view, perfect for unwinding after a long day exploring the city.

A disappointing aspect was the lack of clear information on available amenities. a quick guide would have been helpful. The destination fee of $28.74 per night seemed a bit excessive for what was offered. This could cause issues for guests who may not need accessibility accommodations yet find themselves booked into them.

We had a great time at the rooftop pool, it was cozy and inviting, we even grabbed dinner up there, perfection. The staff was genuinely friendly, from the moment we arrived, it felt like they cared, they weren't just doing a job.

A bit pricey but still reasonable, you get what you pay for.

The Viceroy boasts a chic design that’s visually striking, creating a modern atmosphere that's appealing. The spacious rooms, particularly the bathroom, offer a luxurious feel, which elevates the overall comfort level during your stay.

Housekeeping fell short during my visit — inconsistencies in cleaning were frustrating, with my room only being cleaned well for a few days out of the week. Also, the absence of a coffee maker in the room was a letdown, especially since I had to discover it could be requested at checkout. The café’s limited breakfast options, served from a microwave, left much to be desired in taste and quality, making it a missed opportunity for a better start to the day.

my family and i had an incredible stay to celebrate our 28th birthday. the specialized welcome gift and personalized service from karen made our experience unforgettable. the queen studio was beautifully designed, and the entire staff created a warm and inviting atmosphere that exceeded our expectations.

rooftop bar service was lacking.